Put service at the heart of your emerging business

How a small business can provide great support: Atlassian SME. Digitization and automation make it possible even for small businesses to offer the best support available to a customer. Atlassian software solutions help SMBs achieve an outstanding level of service. But Atlassian does not only have the right products for SMEs for customer support. Our solutions for SMEs also offer a high price-performance ratio for team organization or workflow management and are easy to maintain.

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READY FOR USE IN MINUTES

You can start very simply. No installation or setup is required with our cloud-based offering. Time-saving tools such as ticket views, approval workflows and automation – all out-of-the-box – help you get done faster.

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EASIER THAN YOUR INBOX

Keep track of things in conversations with your customer. Just move the conversation from the inbox to a queue in Jira Service Desk so nothing gets lost. The queue can be prioritized, divided and reallocated. The specialist who solves the problem fastest can take over the request. Look forward to less back and forth and more tickets sold.

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OFFER SELF-SERVICE

Help customers help themselves. This is the best solution to scale support with limited staff. Save time and reduce the number of tickets with an integrated knowledge base. Add the Confluence knowledge base for free; pay only for those who write content. A round of applause for everyone!

DESIGNED FOR SMALL BUSINESSES

Managing a small business with limited resources and budget is a big challenge. To achieve exceptional results, you need satisfied employees and even more satisfied customers. That’s why it’s so important to make service the center of your growing business. But without the right tools you can’t provide top service. You need a tool that’s ready to use and can grow with your business. You need the Jira Service Desk-Helpdesk-software for small businesses.

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